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    Service Agreements – tailored to your production

    | 2 min read

    To further improve customer support throughout the machine lifecycle, Syntegon has streamlined its Service Agreement portfolio into three clearly defined packages with flexible service scopes and shared responsibility.

    Discover Syntegon's streamlined Service Agreement portfolio, offering three flexible packages designed to enhance customer support throughout the machine lifecycle.

    Key takeaways

    • Three Service Agreement packages ensure the right scope of support
    • Transparent packages enable flexible expansion, tailored to your production
    • Add on services available, based on your needs
    • Responsibility sharing depending on package scope
    • Partnership throughout the entire machine lifecycle

    A structured Service Agreement portfolio

    service-agreements-packages

    The Service Agreement portfolio consists of three packages with increasing service depth and responsibility, allowing you to choose the level of support that best matches your production requirements.

    The Standard Package focuses on creating transparency and ensuring availability. Through regular inspections, we provide a reliable assessment of machine condition and clear recommendations for scheduled maintenance. A dedicated Contract Fulfillment Manager and our Helpline ensure structured coordination and reliable communication, giving you a clear overview and a solid basis for informed decisions.

    The Preventive Package builds on this foundation by adding active risk reduction. In addition to inspections and recommendations, we execute preventive maintenance measures, including preventive spare parts, and support your teams through on‑the‑job instruction. This shared approach helps stabilize equipment performance and reduce the risk of unplanned downtime.

    The Comprehensive Package offers the highest level of lifecycle support. It includes extensive preventive and corrective maintenance with parts, with us assuming primary responsibility for operational maintenance activities. This results in significant relief for your organization, allowing teams to focus on production while maintaining operational control.

    Package Overview_SA_EN

    Your benefits at a glance

    SYNTEGON_IC_CLIPBOARD_GEAR_BLK
    Together we minimize production risk
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    Plan ahead and predict your costs
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    Simplify complex processes

    From planning to long‑term operation, we work side by side. With tailored Service Agreements and proactive support, you gain transparency, predictable budgets, and streamlined coordination throughout the entire machine lifecycle.

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    Add-on services for additional flexibility

    In addition to the predefined packages, add on services can be included based on your needs. These services extend the agreement scope and provide additional flexibility – for example through extended helpline, advanced training and shorter response times for troubleshooting and corrective maintenance.

    Service Agreements for reliable production
    Service Agreements for reliable production

    Learn how our Service Agreement packages provide transparency, preventive support and extensive maintenance responsibility – tailored precisely to your production goals.

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    Responsibility sharing along the lifecycle

    Service requirements change from project start to long term production. Each Service Agreement package means a different level of responsibility for you and Syntegon:

    Responsibility sharing_SA_EN

    From Standard to Comprehensive, our commitment increases as your responsibility decreases. This approach ensures stability today and the ability to act tomorrow.

    Your partner for lifecycle services

    With our Service Agreements, we provide excellent service and continuous expert support throughout the entire machine lifecycle – allowing you to gain valuable time for your core business.

    Let’s build the right Service Agreement together and define the package that fits your production goals.

    Contact our experts
    Would you like advice on selecting the right Service Agreement?

    Would you like advice on selecting the right Service Agreement?

    Reach out to our experts.

    Are you looking for advice on selecting the right services? 
    Get in touch with us.
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