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Packed with value Syntegon Service Agreements

Our 7 Service Agreements

At Syntegon, we know a thing or two about packaging and processing. We have even packaged our service offering into Service Agreements for your convenience. Our seven agreements are packed with risk reduction, peace of mind and ultimately value.

Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment. This means fewer breakdowns, fewer subsequent repairs and less unplanned equipment downtime. With our extensive equipment expertise, let us be your partner to develop and deploy the optimal maintenance strategy for your production needs.

We support you with standardized packages from inspection to guaranteed production performance of your machines. All levels are available at a fixed price and can be customized with additional services.

Key benefits

Minimize risk
Together we minimize production risk
Predictable
Plan ahead and predict your costs
Simple
Simplifying complex processes

Packed with value

Depending on how much support you need - we will find the right service level for you! From level to level, Syntegon’s commitment increases as your risk decreases. All at a fixed price. Simply choose the package that covers your needs and we promise to fulfill it.

Level
1
Packed with:
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We will carry out regular inspection of your equipment and provide a detailed report of recommended maintenance activities including wear and spare parts needed for your next scheduled maintenance event.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment
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…additional guaranteed support for maintenance execution – you might consider Level 2.
…improved cost predictability – you might consider Level 3 or Level 4.

Level
2
Packed with:
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We will carry out regular inspection of your equipment and execute your scheduled maintenance events. The inspection report will include needed wear and spare parts.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment and execute scheduled maintenance
  • Maintenance work by experienced experts
YOU MIGHT ALSO BE INTERESTED IN...

…improved cost predictability, - you might consider Level 3 or Level 4.

Level
3
Packed with:
  • Preventive Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We will carry out regular inspection of your equipment and execute your scheduled maintenance events. All parts that are changed during regular intervals and that are categorized as preventive parts are included.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment and execute scheduled maintenance including preventive parts
  • Maintenance work by experienced experts
  • Preventive parts included in price
YOU MIGHT ALSO BE INTERESTED IN...

…improved cost predictability – you might consider Level 4.

Level
4
Packed with:
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We will take care of all your planned maintenance needs including labor and parts.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Cost predictability for parts and labor for planned maintenance
  • Maintenance work and services by experienced experts
YOU MIGHT ALSO BE INTERESTED IN...

…additional peace of mind for unplanned maintenance events – you might consider Level 5.

Level
5
Packed with:
  • Repairs
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We will take care of all your planned and unplanned maintenance needs including labor and parts.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Cost predictability for parts and labor for planned and unplanned maintenance work
  • Maintenance work and services by experienced experts
YOU MIGHT ALSO BE INTERESTED IN...

… equipment performance guarantee – you might consider Level 6.

Level
6
Packed with:
  • Expert Services
  • Repairs
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We guarantee your equipment performance.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Equipment performance guarantee
  • Maintenance work and services by experienced experts
YOU MIGHT ALSO BE INTERESTED IN...

… discussing new models of collaboration? Then you might consider Level 7.

Level
7
Packed with:
  • On-Site Manager
  • Expert Services
  • Repairs
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
WHAT WE OFFER

We guarantee your production output.

YOUR BENEFITS
  • Single point of contact to reduce complexity
  • Fast access to helpline in case of equipment breakdown
  • Production output guarantee
  • Maintenance work and services by experienced experts

Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment. This means:

  • fewer breakdowns
  • fewer subsequent repairs
  • less unplanned equipment downtime

You will benefit from fixed conditions and minimal risks – we will support you whenever you need us..

Level
1
Packed with:
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
Level
2
Packed with:
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
Level
3
Packed with:
  • Preventive Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
Level
4
Packed with:
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
Level
5
Packed with:
  • Repairs
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
Level
6
Packed with:
  • Expert Services
  • Repairs
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
Level
7
Packed with:
  • On-Site Manager
  • Expert Services
  • Repairs
  • Training
  • All Parts
  • Maintenance
  • Inspection
  • Remote Service
  • Contract Fulfilment Manager
 
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Always by your side

"Having a Service Agreement which brings the machines back to the best condition every year is the security we need. It makes our daily maintenance job easy and more relaxing."

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Always by your side

"Throughout each phase the Syntegon team was in-tune and collaborated with us to understand our constraints. We are excited to embark on the next phase of our relationship with Syntegon, delivering a meaningful and long-lasting partnership based on common goals."

Why Syntegon Services?

Our expertise, your advantage


A comprehensive service portfolio lays the foundation for smooth production processes. We at Syntegon support you throughout the entire machine lifecycle, from spare parts management to digital line optimization. Service agreements are a key element of our portfolio structure. We minimize production risks and maximize the efficiency of your equipment by working with you as equal partners.

years of experience 
patents and patent applications 
machines installed world-wide 
locations 

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Interested in our Service Agreements?