Syntegon Service Agreements – Tailored to your Production

For us, successful service means understanding your goals and working together to achieve them. From the initial idea to seamless commissioning and the continuous optimization of your equipment and production processes: Syntegon is at your side throughout your machine’s entire lifecycle to safeguard performance, exploit potential, and strengthen your production for the future.

Our Service Agreements provide the foundation. We combine your production know-how with our more than 160 years of expertise. This way, we can develop a customized service package together.

As your strategic partner, we always have your success in mind. Our goal: meeting your production requirements, jointly overcoming challenges, and developing solutions that deliver tangible results.

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Service Agreements Explained

Once your machine is in operation, service becomes increasingly important. Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment.

That’s why our comprehensive Service Agreements are designed to minimize your production risk, increase plannability, and simplify complex processes, all at a fixed price.

View the video now to gain a clear understanding of how our service packages operate and determine the best option for your needs.

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What we offer:

Contract Fulfillment Manager as a central contact point
Helpline
Regular inspections provide precise condition assessments and clear recommendations for scheduled maintenance

Your benefits:

Reliable support from a dedicated contact partner
Fast and reliable support when needed
Full transparency on machine condition
Early identification of risks and maintenance needs
Improved planning and fewer surprises in daily operations

What we offer:

All services from the Standard Package
Execution of proactive and preventive maintenance measures
Preventive spare parts included
On-the-job instruction and support for your team
Defined steps to stabilize equipment performance

Your benefits:

Fewer unplanned failures
Higher system stability through proactive interventions
Reduced maintenance risk and improved production continuity
Stronger operator know-how
A more predictable and stable production environment

What we offer:

All services from the Standard and Preventive Packages
Extensive preventive and corrective maintenance
Spare parts for preventive and corrective maintenance included
Syntegon assumes primary responsibility for operational maintenance activities

Your benefits:

Maximum equipment availability
Minimal maintenance effort required from your team
Predictable costs without unexpected corrective maintenance expenses
End-to-end support for planned and unplanned maintenance events
Syntegon handles maintenance and troubleshooting, while your team retains operational responsibility

Operation & Rapid Support

Parts Package
Helpline – Extended availability & Reaction time
Corrective Maintenance – Response Time
On site Support
Warranty Extension

Expertise & Performance Optimization

Training – Advanced (On-site / Online)
Recommended Parts Inventory
Obsolescence Parts Inventory Check
Performance Improvement Project
Data Analytics (Synexio or Insights)

Operation & Rapid Support

Helpline – Extended availability & Reaction time
Corrective Maintenance – Response Time
On site Support
Warranty Extension

Expertise & Performance Optimization

Training – Advanced (On-site / Online)
Recommended Parts Inventory
Obsolescence Parts Inventory Check
Performance Improvement Project
Data Analytics (Synexio or Insights)

Operation & Rapid Support

Helpline – Extended availability & Reaction time
Corrective Maintenance – Response Time
On site Support
Warranty Extension

Expertise & Performance Optimization

Training – Advanced (On-site / Online)
Recommended Parts Inventory
Obsolescence Parts Inventory Check
Performance Improvement Project
Data Analytics (Synexio or Insights)

Maintenance Strategy for Pasta Production

An Italian customer produces freshly crafted pasta such as ravioli, gnocchi, and tortellini. Find out how our service supported their production performance.

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Customized Ampoule Lines: Where Precision Meets Flexibility

To support a leading pharmaceutical manufacturer in optimizing its sterile filling processes, Syntegon developed a fully automated production line for sealed glass ampoules, which operates at maximum performance thanks to a comprehensive Service Agreement.

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Turning Point in Operations: From Decline to Peak Performance

Faced with rising costs and declining efficiency, a leading South African manufacturer improved its processes with the help of a Service Agreement – securing sustainable efficiency and high production output. To achieve this, Syntegon launched a comprehensive performance improvement initiative, including a one-week on-site audit, customized training, and the Preventive Package to ensure long-term operational stability.

Learn more

Key benefits

Minimized production risk

With our equipment know-how and your production expertise, we develop the optimal maintenance strategy that fits your needs. Together, we will reduce production losses, maximize equipment performance, and minimize unplanned downtimes.

Predictable costs, clear perspective

Together we plan inspections and maintenance measures along your production cycle. This way, you can ensure the performance of your equipment, obtain full cost transparency, and benefit from predictable, fixed prices – as a reliable basis for long-term decisions.

Less effort, more focus

Thanks to our Service Agreements, you can reduce administrative tasks to a minimum. With a streamlined order and billing process and an own contract fulfilment manager as your central point of contact, we create transparency and efficiency so that you can focus on your core business.

Whether you are in the planning phase, starting production, or your operation is up and running – every phase in the lifecycle of a processing and packaging line has its own challenges.

Our Service Agreements offer the right level of support for any situation – flexibly and cooperatively.

They help you minimize risks, ensure predictable processes, and simplify complex procedures in your production environment – all for a fixed price. Always with the aim of developing solutions together that make your production reliable, efficient, and future-proof.

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Clear strategies and predictable costs right from the start.

Whether you are purchasing a new machine or planning an entire production line: The foundation for reliable performance is laid long before production begins.

Your challenges:

How can budgets be secured early on and investments be planned better in a forward-looking manner?
Which strategy ensures that the equipment reliably delivers maximum performance in the long term?

Our solutions:

Costs for inspections, maintenance, and spare parts can be calculated early on. Ensuring a high degree of planning reliability.
Together, we develop a service road map that is perfectly tailored to your requirements. This way, we always provide the support you need.

Start production quickly, seamlessly, and with full performance.

Commissioning and production start-up are essential for the short- and long-term success of your equipment or line. The goal is to quickly bring production up to its full potential.

Your challenges:

How can we achieve a fast and seamless start with reliable performance?
How can we ensure that the team works safely and efficiently with the new technology right from the start?

Our solutions:

Our experienced technicians support your production ramp-up on site or remotely, ensuring your equipment delivers the right performance from the very beginning.
We prepare your team with targeted training and knowledge options from the Syntegon learning system, which includes more than 700 training modules.

Safeguard performance, prevent downtime, increase efficiency.

Ongoing operation determines whether your equipment can deliver maximum performance in the long term. This requires stable processes to prevent downtime, as well as transparency regarding machine condition.

Your challenges:

What is needed to permanently keep equipment at peak performance?
How can we ensure that necessary spare parts and support are always available?

Our solutions:

Together, we develop a preventive maintenance strategy and schedule regular inspections to secure reliable, long term performance.
We ensure that critical spare parts are always at hand – keeping costs predictable. Our helpline and remote support provide rapid assistance.

Keep equipment flexible and make it ready for the future.

Markets are changing rapidly – and so are production goals, organizational structures, and equipment requirements. Our Agreements allow you to remain completely flexible.

Your challenges:

How can we ensure that services adapt to new requirements or changed production conditions?
How do we keep an overview of which components will become unavailable in the future?

Our solutions:

Our goal: a Service Agreement that matches your development. When new requirements arise or you purchase new machinery, we will work together to determine appropriate adjustments
Our obsolescence management allows you to keep track of components that will become unavailable in the future – so you can respond in good time.

Service Agreements FAQ

Our Service Agreements are always the right fit: They are available in different packages and can be customized to meet your specific operational requirements. Together, we will design and implement a maintenance strategy that aligns with your individual needs.

While the warranty covers equipment defects, our Service Agreements extend beyond this by additionally addressing the wear and tear that occurs during day-to-day operation. Through regular inspections, we can identify wear early and replace parts preventively as needed, ensuring uninterrupted performance. The parts can be included as well.

We can include unplanned on-site support outside of scheduled events in your Service Agreement. Additionally, extended availability and defined response times for both helpline and on-site support are available as Add-on Services.

Yes, we recommend a Service Agreement for every new machine. It creates transparency and predictability from the outset, regarding both costs and the long-term performance of your equipment. Of course, a Service Agreement can be purchased at any stage of the machine’s lifecycle.