Syntegon Service Agreements

At Syntegon, we excel in packaging and processing. Our seven tailored Service Agreements offer risk reduction, peace of mind, and value.

Effective asset and maintenance management extends equipment lifespan and enhances performance, reducing breakdowns, repairs, and downtime. Partner with us to create the ideal maintenance strategy for your needs.

We provide standardized packages from inspection to guaranteed production performance, all at fixed prices with customizable options.

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Service Agreements Explained

Once your machine is in operation, service becomes increasingly important. Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment.

That’s why our comprehensive Service Agreements are designed to minimize your production risk, increase plannability, and simplify complex processes, all at a fixed price.

View the video now to gain a clear understanding of how our service packages operate and determine the best option for your needs.

Service Agreements Explained

That’s why our comprehensive Service Agreements are designed to minimize your production risk, increase plannability, and simplify complex processes, all at a fixed price.

View the video now to gain a clear understanding of how our service packages operate and determine the best option for your needs.

If you’re unable to watch the video, here’s a brief overview of our comprehensive Service Agreements:

Tailored Service Levels: We offer seven service levels that range from scheduled inspections to comprehensive packages that include preventive and corrective maintenance, predefined parts, cost predictability, and performance guarantees. Each level is designed to meet different needs, ensuring you get the right support for your equipment.
Benefits: Our agreements help minimize production risks, enhance operational planning, and provide fixed pricing for various services.
Optimal Performance: Pair your new equipment purchase with a Service Agreement to maximize its potential and ensure smooth operation.

For more details or personalized assistance, contact us and we'll help you find the right service level for your needs.

Maintenance Strategy for Pasta Production

An Italian customer produces freshly crafted pasta such as ravioli, gnocchi, and tortellini. Find out how our service supported their production performance.

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Find The Right Service Level

Depending on how much support you need - we will find the right service level for you! From level to level, Syntegon’s commitment increases as your risk decreases. All at a fixed price. Simply choose the package that covers your needs and we promise to fulfill it.

Click on the green Syntegon rectangles to explore further details on the various levels of our Service Agreement packages.

Level

Packed with:

Inspection
Remote Technical Support
Contract Fulfilment Manager

WHAT WE OFFER

We will carry out regular inspection of your equipment and provide a detailed report of recommended maintenance activities including wear and spare parts needed for your next scheduled maintenance event.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment

WHAT WE OFFER

We will carry out regular inspection of your equipment and execute your scheduled maintenance events. The inspection report will include needed wear and spare parts.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment and execute scheduled maintenance
Maintenance work by experienced experts

WHAT WE OFFER

We will carry out regular inspection of your equipment and execute your scheduled maintenance events. All parts that are changed during regular intervals and that are categorized as predefined parts are included.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment and execute scheduled maintenance including predefined parts
Maintenance work by experienced experts
Predefined parts included in price

WHAT WE OFFER

We will take care of all your preventive maintenance needs including labor and parts.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Cost predictability for parts and labor for preventive maintenance
Maintenance work and services by experienced experts

WHAT WE OFFER

We will take care of all your preventive and corrective maintenance needs including labor and parts.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Cost predictability for parts and labor for preventive and corrective maintenance work
Maintenance work and services by experienced experts

WHAT WE OFFER

We guarantee your equipment performance.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Equipment performance guarantee
Maintenance work and services by experienced experts

WHAT WE OFFER

We guarantee your production output.

YOUR BENEFITS

Single point of contact to reduce complexity
Fast access to helpline in case of equipment breakdown
Production output guarantee
Maintenance work and services by experienced experts

Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment. This means:

fewer breakdowns
fewer subsequent repairs
less unplanned equipment downtime

You will benefit from fixed conditions and minimal risks – we will support you whenever you need us..

Level

Packed with:

Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Level

Packed with:

Maintenance
Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Level

Packed with:

Predefined Parts
Maintenance
Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Level

Packed with:

Training
All Parts
Maintenance
Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Level

Packed with:

Repairs
Training
All Parts
Maintenance
Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Level

Packed with:

Expert Services
Repairs
Training
All Parts
Maintenance
Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Level

Packed with:

On-Site Manager
Expert Services
Repairs
Training
All Parts
Maintenance
Inspection
Remote Technical Support
Contract Fulfilment Manager

Add-on Services

Choosing the right service level is not a task you need to do on your own. Our Syntegon experts are here to help you find the ideal level for your company, understanding that each business has unique needs and challenges.

Our team provides personalized guidance and tailored solutions by assessing your operational requirements, budget constraints, and long-term goals.

To explore our service options in detail and find out how we can best support your business, download our brochure. Partner with us to optimize your operations and experience the difference Syntegon can make for your business today.

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Key benefits

Minimized production risk

With our equipment know-how and your production expertise, we develop the optimal maintenance strategy that fits your needs. Together, we will reduce production losses, maximize equipment performance, and minimize unplanned downtimes.

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Plan ahead and predict your costs

We schedule your inspections and maintenance plan throughout the year. This helps to maintain the performance of your equipment – predictable and at a fixed price.

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Simplifying complex processes

Service Agreements are designed to reduce administrative efforts to a minimum. With a streamlined order and invoicing process and a dedicated Contract Fulfilment Manager as your central point of contact, you can focus on your core business.

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Have a look at our fluidbook and get valuable insights and product information about our offerings

Professional support by your side
Find the package that fits your needs
What our customers say
Your key to secure equipment reliability from the start
And much more

Service Agreements

brochure

Service Agreements FAQ

Our Service Agreements are always the right fit: They are available in different levels and can be customized to meet your specific operational requirements. Together with you, we will design and implement a maintenance strategy that aligns with your individual needs.

While the warranty covers equipment defects, our Service Agreements extend beyond this by additionally addressing the wear and tear that occurs during day-to-day operation. Through regular inspections, we can identify wear early and replace parts preventively as needed, ensuring uninterrupted performance. The parts can be included as well.

We can include unplanned on-site support outside of scheduled events in your Service Agreement. Additionally, extended availability and defined response times for both helpline and on-site support are available as add-on services.

Yes, we do indeed recommend the purchase of Service Agreements for new equipment. Integrating services from the beginning allows us to be better prepared as we can not only implement a maintenance strategy but also prepare resources & parts at an early stage.

However, the Service Agreements can be implemented at any point throughout the equipment's lifecycle.