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    Service Agreements

    Seven Service Agreement levels

    At Syntegon, we know a thing or two about packaging and processing. We have packaged our Service offering into Service Agreements for your convenience.

    Our seven agreement levels are packed with risk reduction, peace of mind and ultimately value.

    Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment. This means fewer breakdowns, fewer subsequent repairs and less unplanned equipment downtime. With our extensive equipment expertise, let us be your partner to develop and deploy the optimal maintenance strategy for your production needs.

    We support you with standardized packages from inspection to guaranteed production performance of your machines. All levels are available at a fixed price and can be customized with additional services.

    Read brochure

    Key benefits

    Minimized production risk
    With our equipment know-how and your production expertise, we develop the optimal maintenance strategy that fits your needs. Together, we will reduce production losses, maximize equipment performance, and minimize unplanned downtimes.
    Plan ahead and predict your costs
    We schedule your inspections and maintenance plan throughout the year. This helps to maintain the performance of your equipment – predictable and at a fixed price.
    Simplifying complex processes
    Service Agreements are designed to reduce administrative efforts to a minimum. With a streamlined order and invoicing process and a dedicated Contract Fulfilment Manager as your central point of contact, you can focus on your core business.
    Please accept marketing-cookies to watch this video.

    Johanna introduces our Service Agreements

    How does the scope of covered Services increase from level to level, what are your benefits, and how can you get the most out of our partnership? Let's unpack all levels, one by one, to show you what our Service Agreements offer.

    Packed with value

    Depending on how much support you need - we will find the right service level for you! From level to level, Syntegon’s commitment increases as your risk decreases. All at a fixed price. Simply choose the package that covers your needs and we promise to fulfill it.

    Level
    1
    Packed with:
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We will carry out regular inspection of your equipment and provide a detailed report of recommended maintenance activities including wear and spare parts needed for your next scheduled maintenance event.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment
    YOU MIGHT ALSO BE INTERESTED IN...

    …additional guaranteed support for maintenance execution – you might consider Level 2.
    …improved cost predictability – you might consider Level 3 or Level 4.

    Level
    2
    Packed with:
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We will carry out regular inspection of your equipment and execute your scheduled maintenance events. The inspection report will include needed wear and spare parts.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment and execute scheduled maintenance
    • Maintenance work by experienced experts
    YOU MIGHT ALSO BE INTERESTED IN...

    …improved cost predictability, - you might consider Level 3 or Level 4.

    Level
    3
    Packed with:
    • Predefined Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We will carry out regular inspection of your equipment and execute your scheduled maintenance events. All parts that are changed during regular intervals and that are categorized as predefined parts are included.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Guaranteed support from highly skilled Syntegon technicians to assess condition of your equipment and execute scheduled maintenance including predefined parts
    • Maintenance work by experienced experts
    • Predefined parts included in price
    YOU MIGHT ALSO BE INTERESTED IN...

    …improved cost predictability – you might consider Level 4.

    Level
    4
    Packed with:
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We will take care of all your preventive maintenance needs including labor and parts.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Cost predictability for parts and labor for preventive maintenance
    • Maintenance work and services by experienced experts
    YOU MIGHT ALSO BE INTERESTED IN...

    …additional peace of mind for corrective maintenance events – you might consider Level 5.

    Level
    5
    Packed with:
    • Repairs
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We will take care of all your preventive and corrective maintenance needs including labor and parts.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Cost predictability for parts and labor for preventive and corrective maintenance work
    • Maintenance work and services by experienced experts
    YOU MIGHT ALSO BE INTERESTED IN...

    … equipment performance guarantee – you might consider Level 6.

    Level
    6
    Packed with:
    • Expert Services
    • Repairs
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We guarantee your equipment performance.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Equipment performance guarantee
    • Maintenance work and services by experienced experts
    YOU MIGHT ALSO BE INTERESTED IN...

    … discussing new models of collaboration? Then you might consider Level 7.

    Level
    7
    Packed with:
    • On-Site Manager
    • Expert Services
    • Repairs
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    WHAT WE OFFER

    We guarantee your production output.

    YOUR BENEFITS
    • Single point of contact to reduce complexity
    • Fast access to helpline in case of equipment breakdown
    • Production output guarantee
    • Maintenance work and services by experienced experts

    Effective asset and maintenance management both increases the lifespan and improves the performance and reliability of your equipment. This means:

    • fewer breakdowns
    • fewer subsequent repairs
    • less unplanned equipment downtime

    You will benefit from fixed conditions and minimal risks – we will support you whenever you need us..

    Customer Commitment
    Shared Responsibility
    Syntegon Commitment
    Level
    1
    Packed with:
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
    Level
    2
    Packed with:
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
    Level
    3
    Packed with:
    • Predefined Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
    Level
    4
    Packed with:
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
    Level
    5
    Packed with:
    • Repairs
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
    Level
    6
    Packed with:
    • Expert Services
    • Repairs
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
    Level
    7
    Packed with:
    • On-Site Manager
    • Expert Services
    • Repairs
    • Training
    • All Parts
    • Maintenance
    • Inspection
    • Remote Technical Support
    • Contract Fulfilment Manager
    Add-on Services
     
    230413-Fluidbook-Service-Agreements-Cover

    Check out our fluidbook in order to receive detailed information about our comprehensive Service Agreements

    • 7 levels packed with value
    • Professional support by your side
    Download the brochure
    Service-Agreements-Download

    Would you like to learn more?

    Have a look at our fluidbook and get valuable insights and product information about our offerings

    • Professional support by your side
    • Find the package that fits your needs
    • What our customers say
    • Your key to secure equipment reliability from the start
    • And much more
    Read brochure
    Promise_Service_Agreements_EN-1

    Interested in our Service Agreements?

    Contact us

    The right Service for you

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    Modernizations

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    Training

    Find out more about our Training here.

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    Expert Services

    Find out more about out our Expert Services here.

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    years of experience 
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