Parts purchasing made simple – with the new mySyntegon webshop

A machine comes to a halt in production, and a part needs to be replaced urgently – but the part number is illegible, the documentation isn’t available, or there are several variants of the component that all look alike. In moments like these, sourcing the right spare part quickly becomes a test of patience.

With our new mySyntegon webshop, this challenge becomes a thing of the past. Syntegon takes spare parts sourcing to a new level and makes the ordering process easier than ever before.

Identifying spare parts in an instant with just a photo

The centerpiece of the new mySyntegon webshop is a feature that truly shines in everyday operations: integrated image recognition for spare parts.

Here’s how it works:

Take a photo of the part you need
Upload the image
The system automatically suggests the matching spare part

The AI-powered image recognition automatically identifies the spare part you need based on your photo and reliably delivers the correct match. Once selected and ordered, the right part is quickly on its way. Unclear labels or missing documentation no longer make spare parts purchasing unnecessarily complicated, and incorrect orders or time-consuming follow-up questions can be effectively avoided. The digital image recognition feature supports not only maintenance teams, but also buyers and production managers – making a noticeable difference in day-to-day operations.

Everything in one platform: machines & parts

The new mySyntegon webshop offers more than smart image recognition. As a central platform that brings together all information related to your specific equipment and spare parts sourcing, the online shop sets new standards in industrial eCommerce and significantly simplifies your procurement process:

A personalized landing page with direct access to your orders, quotes, and ongoing service requests with Syntegon
A customized machine overview including machine data and documents, displaying all information related to your installed base and allowing for individual adjustments
Transparent information on stock levels and pricing gives you real-time availability and provides detailed product descriptions
Quote and order management for greater transparency and efficient approval processes, with the option for multiple users to access and edit them
Simplified company administration through custom user roles and responsibilities, budgets, different cost centers, and order limits

Greater efficiency in spare parts management

Intuitive to use and clearly structured, the new mySyntegon webshop enables your team to act faster. This makes purchasing parts more digital, easier, and more secure. With its combination of a personalized user interface, transparency, and advanced image recognition, Syntegon is setting new standards in service processes.

For companies, this means reduced downtime, less effort, and greater efficiency.