Service Agreement for tailored ampoule line

Service Agreements – Case Study Pharma Liquid

Project Description

To support a leading pharmaceutical manufacturer in optimizing its sterile filling processes, Syntegon developed a fully automated production line for closed glass ampoules. At the heart of the line are the seamlessly integrated sterilization tunnel (HQL) and the filling and closing machine (ALF). This tailored solution ensures sterile, precise, and efficient processing of glass ampoules that are commonly used for injectable drugs. The new line handles 1 ml, 2 ml, and 5 ml ampoules, offering high flexibility to accommodate a range of different applications.

During project implementation, it became clear that additional support would be beneficial to help the local customer team quickly build expertise with the new technologies. In addition to requesting targeted training, the customer also expressed a strong interest in long-term financial planning security and dedicated operational support to ensure a smooth and reliable production ramp-up.

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Our Service Solution

A level 5 Service Agreement is the ideal match for this customer’s operational and maintenance needs. It includes:

One inspection and one overhaul per year, covering the entire Syntegon line.
All required spare parts for the annual overhaul are included and delivered automatically.
A dedicated Contract Fulfilment Manager coordinates service interventions and parts delivery.
Tailored training sessions help operators maximize uptime and ensure safe, efficient line operation.
Full cost transparency and investment control through the fixed-price contract.

Why choose a Service Agreement from Syntegon?

With our Service Agreements, we offer customized service packages for individual production needs. We define the service scope with you to perfectly align it with your maintenance strategy. This yields an improved performance and an extended lifespan of your equipment. Our highly skilled service experts and high-quality spare parts make sure your production lines are always running to your full satisfaction.

Based on a fixed-price contract, you will be able to:

easily plan your maintenance budget
focus on your core production business
free maintenance capacity for other topics
reduce downtime risks to a minimum
boost your predictive maintenance strategy

For more information on Service Agreements from Syntegon, visit our website: Service Agreements » Syntegon.

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Service Agreement – Pharma Case Study

With Syntegon Service Agreements, you benefit from peace of mind and reliable performance – keeping your lines productive.

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