Supply Chain

Syntegon has an independent supply chain network that holds many advantages for our suppliers and customers. Decisions are made quickly and competently because they are tailored exactly to Syntegon's processes. Syntegon's supply chain is built on:

Equal and long-term partnerships with innovative suppliers
Fast, competent decision-making through an independent network
Commitment to sustainability and human rights
Guided by our Code of Conduct for Business Partners

Syntegon is interested in entering longer-term contracts with its suppliers and have defined a set of requirements.

First and foremost, we expect an indisputable commitment to compliance and law, as well as responsible and sustainable corporate governance.

This includes taking ethical, social, and environmental concerns into account in all business activities.

Furthermore, in addition to competitive prices, we expect our suppliers to share our own standards in terms of innovative strength, high quality, and service.

As a responsible, globally active group of companies, we are fully committed to ensuring compliance with human rights principles and environmental protection requirements along our entire value chain and to continuously identifying, assessing and minimising risks to human rights and environmental protection.

Syntegon's declaration of principles

The code of conduct for business partners summarizes our key regulations for legal compliance, as well as for responsible and fair business conduct. It is binding for all our suppliers.

Our suppliers undertake to apply a quality assurance system analogous to ISO 9001 and also apply these principles in their supply chains. They use appropriate measures to ensure the quality of their deliveries and those of their supplier companies. Together, we ensure preventive quality assurance, which helps us to avoid mistakes and to improve continuously.

We expect all our suppliers with a purchasing volume greater than EUR 100,000 per year, and in other defined cases to conclude a framework agreement with us.

This creates the basis to process transactions, establish an efficient, secure and smooth supply relationship, and distribute risks in a balanced way. The aim is to establish corporate agreements for the purchase of products based on individual contracts, purchase orders and delivery schedules.

If we have not concluded a corporate agreement with a supplier, our general terms and conditions of purchase apply.

For products related to Free and Open Source Software, Syntegon has supplementary terms and conditions of purchase.

We prefer to receive invoices from our suppliers by e-mail in PDF format, if this is legally permissible. In the near future, we will also be able to process machine-readable formats.

Detailed information about the legal entities that use Basware as service provider can be found below.

Report any irregular conduct at any time, anonymously if desired. Syntegon confirms receipt of all reports and ensures strict confidentiality.

No whistleblower will suffer any disadvantage because of reports made in good faith. This also applies when a report turns out to be unjustified. Syntegon will immediately pursue indications of possible violations through internal investigations

Syntegon compliance hotline Email Complaints procedure rules

Good communication and an efficient and secure exchange of information are the key to a successful collaboration. Our Supplier Portal is our solution for standardized data exchange and collaboration.

We use the marketplace solution from Jaggaer (formerly Pool4Tool) and want to rapidly expand our electronic catalogs in eProcurement and EDI connections.

All suppliers are expected to register on the portal, keep master data up to date, upload valid certificates, and adapt internal processes where necessary to enable fast and efficient digital end-to-end collaboration with Syntegon.

Supplier portal registration guide

Suppliers can show their full range of services and product offerings to Syntegon.
The platform offers better data consistency, as each supplier maintains its own company master data.
Jaggaer offers a free of charge web-EDI interface to Syntegon ERP systems.
Supplier evaluations by Syntegon will be made visible to the supplier in the tool.
Moreover, Syntegon will soon implement the request and quote (eRFQ) process via Jaggaer Direct.

Suppliers are contacted directly by Syntegon and receive a registration invitation via email from Jaggaer. A step-by-step guide is available in the download section.

All functionalities required by suppliers to stay in business are free of charge. Registration, management of master data and certificates, Web-EDI, hosting of electronic catalogues, and all future functionalities remain free of charge.
A classic EDI connection via Jaggaer offers many benefits for suppliers with numerous orders and order positions. This solution is not free of charge but not mandatory.

General and supplementary terms and conditions of purchase

Supplier Step by Step Guide for Registration in Jaggaer Portal

Code of Conduct for Business Partners

General Terms and Conditions of Purchase Syntegon Group Germany

General Terms and Conditions of Purchase, Syntegon Technology India Private Limited

Syntegon Supplier Manual

Supplementary Terms and Conditions of Purchase for Work and Services Syntegon Group Germany

Purchasing Terms and Conditions for Products Regarding Free and Open Source Software of Syntegon Group

Invoice Addresses via Service Provider Basware

Special conditions for the Syntegon Group for the Awarding of Photographic / Artwork / Film Contracts

Special Contractual Terms for Construction Services

Supplementary Terms and Conditions of Purchase for Software Syntegon Group

Special Terms and Conditions for Commissioning Training Services in the Context of Educational Events and other Training Services (BB-TD) of Syntegon Group Germany

General Terms and Conditions of Purchase for Deliveries and Services to Syntegon Packaging Systems AG and Syntegon Technology Services AG

General Terms and Conditions of Purchase Syntegon Group Netherlands

General Hiring Terms and Conditions Netherlands

Algemene Voorwaarden Inleen Netherlands

News

Syntegon delivers strong growth and EBITDA improvements in the first half of 2025

Syntegon reports robust growth in H1 2025, driven by strong Pharma segment performance, achieving increased sales, improved EBITDA margins, and successful innovation launches.

Syntegon reports strong sustainability progress in 2024 and sets ambitious climate targets

Read Syntegon's 2024 sustainability report, detailing their strides in environmental responsibility and a clear path towards net-zero emissions by 2040.

New SynTiso line concept from Syntegon revolutionizes liquid pharmaceutical filling

Discover Syntegon's innovative SynTiso line for liquid pharmaceuticals, unveiled at Pharmatag 2025. Revolutionizing filling operations for best efficiency.

Contact to our Purchasing Organization

Non-production material and services
Production material and services
Supplier Quality
Questions regarding IT (Supplier Portal, EDI, …)

Requirements for our suppliers

Declaration of principle in accordance with the Supply Chain Due Diligence Act

Code of Conduct

Quality management system

Corporate agreements

General terms and conditions of purchase

Free and Open Source Software (FOSS)

Invoice handling

Report a compliance case

Supplier portal

Supplier portal (Jaggaer) FAQs

What are the benefits of registering on the supplier portal?

How to register for Jaggaer Direct?

Is Jaggaer free of charge for suppliers?