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Suppliers, Purchasing and Logistics

With our procurement, purchasing and logistics activities we buy all the products and services we as Syntegon need to build machines and ensure a fast and reliable after sales service for our customers as well as to supply our internal organization. This includes both our Pharma and Food packaging business units. We handle contracts like corporate and price agreements. Within the order fulfillment process, we are responsible especially for RFQ, awarding, order placement, order confirmation, electronic catalogs, eProcurement, etc.

As Syntegon, our future depends significantly on the success of our customers and the commitment of our suppliers. For innovative suppliers who are interested in a long-term, performance-oriented cooperation, we therefore offer highly interesting opportunities. To strengthen the relationship to our suppliers, we introduce a new supplier portal (Jaggaer – formerly known as Pool4Tool). To improve efficiency we will further increase our electronic Catalogs in eProcurement and EDI connections. Grow with us in our unique, innovative and internationally competitive network.

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Supplier portal JAGGAER Direct

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The purchasing organization

The Syntegon purchasing organization is embedded in our local production sites around the world. This means that procurement for production material has a decentral organization, with purchasing responsible contact at each location. Non-production material purchasing is centralized for the three German locations in Waiblingen and Crailsheim. All other locations have a decentral organization for non-production material.

Supplier Requirements

Code of Conduct

The Syntegon Code of Conduct is binding for all suppliers.

Quality Management System

under construction 

Terms and Conditions of Purchase

In case we have no Corporate Agreement in Place our Terms and Conditions of Purchase apply.

Free and Open Source Software (FOSS)

See our Purchasing Terms and Conditions for Products regarding Free and Open Source Software, Syntegon Group.

Corporate Agreements

We expect for all our suppliers with an annual purchasing volume bigger than 100.000 EUR to close a Corporate Agreement with us. This Corporate Agreement establishes the basis for processing transactions and for a delivery relationship between the Contract Partners that is efficient, safe and as smooth as possible and for a balanced distribution of risks. It aims to specify framework conditions for purchasing products on the basis of individual contracts, orders and call-offs. 

Registration with the SYNTEGON Supplier Portal (JAGGAER)

Good communication and efficient and safe exchange of information is key for a successful business. Our Supplier Portal is our solution for standardized data exchange and collaboration. Our expectation is that all our suppliers with repetitive business 

  • register with in our Supplier Portal (JAGGAER). This includes to regularly update relevant master data, upload new certificates etc.
  • adapt their internal processes to enable fast and efficient digital end to end processes with us

Detailed information can be found here.

Invoice Handling

Whenever legally accepted we expect to receive your invoices per e-mail in PDF format. In the near future, we intent to use machine readable formats.

Detailed information can be found here.

Frequently Asked Questions

  • Questions regarding JAGGAER

    What are the benefits to be registered on the supplier portal?

    • Suppliers can show their full range of services and product offerings to Syntegon in JAGGAER. 
    • The platform offers superior data consistency, as each supplier directly maintains its own company master data. 
    • JAGGAER offers a free of charge web-EDI interface to Syntegon ERP systems. 
    • Supplier evaluations by Syntegon will be made visible to the supplier in the tool. 
    • Moreover, in the future Syntegon will implement an eRFQ process via JAGGAER Direct.

    I want to register on JAGGAER Direct, how can I do this?

    We will contact you and subsequently you will receive an e-mail invitation to register on our Supplier Portal (Jaggaer). A step-by-step instruction is available in our download section.

    Is JAGGAER free of charge to suppliers?

    Yes, all functionalities that our suppliers need to stay in business are free of charge. The registration, the use of Web-EDI and the functionalities planned for the future will be free of charge. A classic-EDI connection via Jaggaer offers many benefits for suppliers with more frequent orders. This solution is not free of charge but also not mandatory.