
Service Agreements
Find out more about our Service Agreements here.
Downtime means production losses – it leads to missed sales opportunities and unmet delivery deadlines. At Syntegon, we understand these challenges. With our comprehensive range of parts, we ensure it never comes to this. That’s why we support you with a wide selection of rapidly available parts.
Our original Syntegon spare parts are more than just components for your machines – they guarantee the performance you expect from your system. To ensure that you always have the most essential wear and spare parts at hand, our experts will support your parts management according to your specific requirements.
With Syntegon's Recommended Parts Inventory (RPI), you always have the right parts at your disposal.
Based on our RPI concept, we create an inventory of critical wear and spare parts precisely tailored to your machines and specific production conditions. We take into account risk factors, parts availability, and your budget. This strategy ensures that the most essential spare parts are readily available in your inventory right from the outset – maximizing your overall equipment effectiveness and minimizing the risk of costly downtime.
With Recommended Parts Inventory, you ensure smooth production right from the commissioning of your system.
Are your packaging machines already in operation? Our Syntegon experts will analyze your inventory management using our RPI algorithm to determine the recommended parts inventory. This enables you to optimize your spare parts stock based on the precise requirements of your production line.
Improve your inventory management – learn more about our RPI now.
Download and learn how we can help you:
Rising consumer demands, growing awareness of sustainability, new market trends, and demographic changes: To meet these challenges, flexibility is essential. When processing new products, packaging styles or format sizes, fast format changes and short set-up times are crucial for maintaining your production line’s overall equipment effectiveness. Original Syntegon size parts ensure your machines stay competitive and flexible.
As your partner, we're here to advise you every step of the way. Whether you need consultation on various packaging materials, calculations of changeover times, or insights into the operating speeds of your packaging system after installing new size parts – our consulting services provide precise clarity on what your production system can achieve. Best of all, Syntegon is your one-stop shop, covering everything from consulting and design to production. We check the technical feasibility of new formats and ensure you only receive parts you genuinely need.
Our experience is your advantage: We understand your production systems down to the smallest detail. While counterfeit spare parts may lead to product contamination, costly machine damage, and loss of warranty coverage, Syntegon original parts provide complete reliability. This means you avoid expensive recalls, production downtime, and subsequent damage – while benefiting from reduced operating costs.
As a manufacturer with extensive expertise, we have access to the complete development data and history of your machines. This ensures our size parts offer the highest precision fit and perfect compatibility with your systems, allowing your production to run smoothly. Furthermore, with our original size parts and reliable delivery times, you achieve shorter product launches and faster time-to-market cycles.
We make sure you always have access to certified components tailored specifically to your systems.
At Syntegon, we understand that a reliable spare parts supply is critical to the smooth operation of your systems. That's why you can always depend on our high-performance Service Supply Chain. As a global technology leader, we maintain strategically positioned central warehouses in Europe and the USA, ensuring a consistently reliable spare parts supply.
We know every minute of downtime is costly. That's why our Service Supply Chain is designed for maximum reliability. With over 90 percent parts availability in our central warehouses, we ensure that the spare parts you need are always at hand — exactly when you need them.
This exceptional availability, combined with our delivery reliability of more than 95 percent, means you benefit from:
No matter where your systems are located worldwide, at Syntegon we go the extra mile so you can focus on what matters most: keeping your production running smoothly.
Our Service Supply Chain is supported by comprehensive consulting. Together, we will create the optimal solution for your spare parts management. With customized solutions tailored specifically to your needs, we can help you:
Find out more about our Service Agreements here.
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Syntegon Technology GmbH
Stuttgarter Straße 130
71332 Waiblingen
Germany