E-Portal relaunch: find the right part quickly and easily

If a machine part fails, a replacement must be found as quickly as possible. The first port of call for many of our customers is the Syntegon E-Portal. As the relaunch on August 2 shows, the information and ordering platform for spare parts has been noticeably improved. Albert Qorraj, Director Product Management Parts & Consumables, explains what has changed – and how prolonged machine downtimes can be prevented in advance.

Albert, what has changed on Syntegon's E-Portal?

Most users will immediately notice the more modern user interface and the more intuitive handling. Thanks to the new responsive design, the E-Portal can now be used on all devices such as desktop, iPad, or mobile phone.

We have also improved the search and filter functions – which was a major concern for us. As an OEM, Syntegon offers a large selection of high-quality (original) parts. But with so many parts to choose from, it can be difficult to find the right one straight away. Using the new and improved search function, the E-Portal not only makes it easy to find the right spare part. It also offers additional information such as price, availability, and delivery time. Users can now also navigate through the assemblies of our machines, where the individual parts are displayed in the same way as on the assembly drawing.

Furthermore, we have completely revised the E-Service. Parts ordered or requested in the past are now available as a ready-made list and can be transferred to a new order or request. This means that our customers can quickly and easily find the parts they need more frequently with just a few clicks.

How does the E-Portal help to protect against unplanned downtime?

Syntegon has been offering services such as obsolescence management and preventive maintenance for some time now. But thanks to the new document view, which replaces the previous Info Service, our customers can now access all relevant documents easier than ever before. Up-to-date information on upgrades, maintenance packages, web-based trainings, or other services for their specific machines is available at any time.

Our pre-defined preventive maintenance kits available via the portal, for example, contain all the spare parts that customers need for their machines. This way, they are always well equipped for the future with just a few clicks. This service, which we are gradually expanding, is already available for many of our machines.

For machines purchased after 2002, we also offer a customized Recommended Parts Inventory (RPI) via the E-Portal. We have developed a special algorithm that creates a line profile and an overview of the parts lists of all machines used in a customer’s line: which parts are used how often in which machine? Where are these parts in their life cycle? Which parts does Syntegon have in stock? And what delivery times can be expected? We use this overview to recommend our customers the parts they should have in stock. These recommendations are then reviewed thoroughly by our experts. This service is particularly useful for customers who use parts specifically tailored to their production processes. However, many are also pleasantly surprised at how many general electrical, pneumatic, and mechanical spare parts we keep in stock. This saves them space and costs – and gives them planning security for many years to come.

Find out more about our spare parts services and get to know our E-Portal!